Privacy Policy
Your privacy matters to us at Prime Harbor Hub
Information We Collect
When you contact us for corporate flower arrangements or gift services, we collect information you voluntarily provide. This includes your name, business name, email address, phone number, delivery addresses, and specific requirements for your floral needs. We also collect payment information when you place orders, though this is processed securely through our payment partners.
For our corporate clients, we may collect additional business information such as company registration details, preferred delivery schedules, and budget requirements. This helps us provide tailored service that meets your business needs.
Our website automatically collects certain technical information when you visit. This includes your IP address, browser type, device information, and how you navigate through our site. We use this data to improve our website performance and understand how clients find our services.
How We Use Your Information
We use your personal information primarily to fulfill flower orders and provide excellent customer service. This includes processing your orders, coordinating deliveries, creating custom arrangements based on your requirements, and communicating about your service needs.
We also use information to improve our services and website experience. This helps us understand which corporate floral services are most valuable to our clients and how we can better serve the business community in United Kingdom.
Information Sharing and Disclosure
Prime Harbor Hub respects your privacy and does not sell your personal information to third parties. We only share information when necessary to provide our services or when legally required.
We may share necessary information with trusted service partners who help us operate our business. This includes delivery partners, payment processors, and technical service providers. These partners are contractually obligated to protect your information and use it only for the specific services they provide to us.
We may disclose information if required by law, court order, or government request. We may also share information to protect our rights, property, or safety, or the safety of our customers and employees.
Data Security Measures
We treat the protection of your personal data with due seriousness and apply suitable technical and organizational safeguards to safeguard it. This involves secure data storage, encrypted transmissions, and restricted access to personal information within our organization.
Secure Storage
Personal data is kept in protected systems with access controls and ongoing security monitoring.
Encryption
Confidential data transmissions are encrypted to safeguard information during exchanges between your browser and our infrastructure.
Limited Access
Access to customer data is limited to staff with a legitimate need to handle information for service delivery.
Although we employ robust security measures, no online transmission method is completely secure. We continually update our security practices to guard against emerging threats.
Your Privacy Rights
You possess significant rights over your personal data. Subject to applicable laws, you may be entitled to access, amend, erase, or limit how your information is used.
To exercise these rights, contact us with the details at the bottom of this policy. We will respond within a reasonable timeframe as required by law.
Data Retention
We keep personal data only as long as needed to deliver our services and meet legal obligations. Retention durations vary by data type and purpose of collection.
Typical Retention Periods:
- Customer contact and order data: roughly three years after the most recent service contact
- Payment records: around seven years for tax and accounting needs
- Website analytics data: about two years and two months for service improvement analysis
- Marketing preferences: until you opt out or two years of inactivity
Cookies and Website Tracking
Our site relies on cookies and similar technologies to enhance your browsing experience and help us understand how visitors interact with our site. Cookies enable us to remember your choices and assess site performance.
You can adjust cookie settings using your browser's preferences. However, turning off some cookies may impact how the site works. For more details about our cookie practices, please read our Cookie Policy.
Third-Party Links
Our site may include links to external websites or services. This privacy policy covers only Prime Harbor Hub and our site. We are not responsible for the privacy practices of third-party sites.
We encourage you to review the privacy policies of any third-party sites you visit via links on our site.
Policy Updates
We might revise this privacy policy from time to time to reflect changes in our practices, services, or legal obligations. When substantial updates occur, we will adjust the "Last Updated" date shown at the top of this policy.
We invite you to review this policy from time to time to stay informed about how we safeguard your privacy.
Contact Us About Privacy
If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns about how we process your information, please reach out to us.
Contact Us About Privacy
Prime Harbor Hub Privacy Team
11 Floral Street, London
London, United Kingdom WC2N 5DU
Email: [email protected]
Phone: +44 20 7123 4567
For privacy-related inquiries, please put "Privacy Request" in the subject line and provide as much detail as you can about your request. We strive to reply to all privacy requests within seven business days.